Returns Policy
We carefully select our products and hope you will be happy with your purchase; however there may be times when you feel you need to return an item to us.
Our return's policy is simple and the "no quibbles" guarantee means that if for any reason you are unhappy with your purchase, i.e. the item you have ordered is faulty, defective
or you've had a change of heart, you can return it to us.
Download the Fizzco Ltd Customer Returns Form
Unwanted Item/s
There is no need to worry if you have had a change of heart with your purchase, just simply call our customer service team on (01427) 668078 within 28 days of receipt for a
full refund of goods. In the scenario that this is not actioned, we shall not be able to process your return. The costs of returning goods to us shall be borne by you. You
are also responsible for the goods while in transit until they reach our offices. Responsibility for loss or damage while in transit shall be borne by you or for you to dispute with
your delivery service providers.
Please note however, that all returned goods must be in a full un-used and saleable condition, unless the item(s) are faulty or defective.
Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required within 7 working days.
Faulty Item/s
Please notify our customer service team within the first 7 working days from receipt of your order.
Any products that you have received with a defect or are received in error by CelebrationTimeUK.com, we will be happy to fully reimburse your original delivery costs.
Change Of Heart
We appreciate that you may have a change of heart when purchasing, however, there are a few pointers that we would like to mention before you call us.
- Please ensure that the goods are unused and in perfect, re-saleable condition (this does also include the product packaging and instructions etc.)
- If there are any incomplete items returned to us, we will not be able to refund you. You will be held responsible for any other charges provided to you in connection with your order, for example, delivery charge.
- Please notify us within 28 days from receipt of your order.
Items Lost When Returning
Please note that for any items returned to us, we do not hold any responsibility for any lost parcels. We recommend that you use a secure and trackable service offered by the Post Office.
Refunds And Replacements
Refunds for items returned to us within the 28 days of receipt of your order shall be processed within 7 working days.
Refunds And Replacements
Refunds for items returned to us within the 28 days of receipt of your order will be processed within 7 working days.
Any replacement items required against a return will not be sent out until we receive the original goods back. However if you wish to receive any replacement items as a matter of
urgency, a further order can be placed as normal.
Personalisation of products
When a product has been personalised for your purchase we cannot accept any returns against these products. No refunds will be issued.
Frequently Asked Questions
Q) After receiving the parcel, I opened the parcel briefly and did not notice the damage until taking them fully out of the box later on. I know it is after the 7 working days policy, however, what shall I do now?
A) Unfortunately, our policy requires that any damaged/missing/faulty items MUST be reported within this time in order to receive a replacement/refund.
Q) I have taken the item out from the box and assembled my artificial tree and now I have realised that I measured the item incorrectly.
A) As our policy states, goods can only be returned if in the original resalable condition, this means that any used or assembled items are not eligible to be returned to us.
Q) We wish to return an item for a refund, although I have not got the original packaging.
A) Unfortunately, without having the original packaging included with the product, this will affect the return as it makes the item non-returnable. This is due to us being unable to resale the item onto other customers.
Q) I returned the baubles that I purchased; However, I was made aware that they arrived damaged. Where do I stand?
A) Customers are liable for returns until they reach us.Unfortunately if the goods are received damaged they cannot be refunded. If the item is slightly damaged upon return, no refund will be processed.
Q) I purchased an item from your website, however, it has developed a fault. I know you have a 28 day policy. What shall I do?
A) If the item becomes faulty, please check the policy for that particular item e.g. some lights have a 12 month warranty depending on usage of the particular item and then contact our contact our Customer Service team on 01427 668078 for further advice.
Q) I no longer like the items I have purchased and would like to return them for a full credit.
A) We are happy to receive the returned item(s) back within 28 days of receipt of the goods; however, the goods will need to be returned at your own cost. Please note, that we will be unable to accept the return and no refund will be given in the event that the goods arrive to us in a non-resalable condition. Please contact our customer service team on 01427 668078 if you need further advice.
Please note that any goods that we receive faulty/damaged after being advised that they are in a full resalable condition, will be investigated. Pending on the results of that investigation will be the issue of a refund.
Q) What if I can't return an item?
A) If for any reason you are finding it difficult to return an item, for example, the item is heavy and bulky, then it is possible for us to arrange a collection for you. The collection would be made using City Link and can be arranged to take place any weekday when someone is in to meet the driver. This service costs £14.95, which will be charged prior to the collection being arranged. Please call us on 01427 668078 if you want to use this service. Note that collection will be made during normal office hours and drivers cannot be time specific
Returns address:
CelebrationTimeUK
Castle Farm
Middle Street
Fillingham
Lincolnshire
DN21 5BX
Please Note That
You will be responsible for the item/s until they reach us. For your own protection, we suggest you use a secure despatch method, which requires a signature upon delivery, such as Royal Mail
First Class (Recorded Delivery).
These terms do not affect your statutory rights.
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